Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@cpc-performance.com. Please note that returns will need to be sent to the following address:

CPC Performance 
Jardines de Monaco 2
26 Calle Asia 
Manati, PR 00678

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@cpc-performance.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@cpc-performance.com.

Return and Refund Policy

At CPC Performance, we aim to ensure your satisfaction with every purchase. Please read our return and refund policy carefully to understand the terms and conditions for returning items.

1. Eligibility for Returns

  • Returns are only accepted for items purchased within 21 days or less of the original purchase date.
  • All returned items must:
    • Be in unused condition.
    • Be returned in their original packaging with all components, accessories, and documentation included.

2. Return Process

  • To initiate a return, please contact our customer service team at cpc.performancepr@gmail.com with your order number and details of the item(s) you wish to return.
  • Once your return is approved, you will receive instructions on how to ship the item back to us.
  • Return Window: 21 days (starting from item delivery)
  • Return Shipping Costs: Customer-Paid 
  • Restocking Fee: 15%
  • Final Sale Items: Any item custom made for you or your car is non-elegible for return and refund. 

3. Items Outside the 21-Day Window

  • For items exceeding the 30-day return period, customers must contact the manufacturer directly for any returns, warranties, or related issues.
  • CPC Performance will not process returns or warranties for items beyond this timeframe.

4. Non-Refundable Charges

  • Shipping fees and taxes are non-refundable and will not be included in the refund amount.
  • CPC Performance does not guarantee a full refund of the item's price. Refunds are subject to inspection and approval based on the returned item’s condition. There is a 15% charge of restocking fee for the order.

5. Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • Approved refunds will be processed within 7-10 business days and will be applied to your original payment method.

6. Important Notes

  • Items that are damaged, missing components, or show signs of use will not be eligible for a refund.
  • Items returned without prior authorization may be refused and returned to the sender at their expense.

Thank you for understanding and adhering to our return and refund policy. If you have any questions or need further assistance, please contact us at cpc.performancepr@gmail.com.